Resources & Education: Patient‘s Bill of Rights and Responsibilities

Patient‘s Rights You have the right:

  • To considerate and respectful service.
  • To obtain service without regard to race, creed, national origin, sex, age, disability or illness, or religious affiliation.
  • To confidentiality of all information pertaining to you, your medical care and service.
  • To a timely response to your request for service and to expect continuity of services.
  • To select a home medical equipment supplier of your choice.
  • To make informed decisions regarding your care planning.
  • To be told what service will be provided in your home, how often, and by whom.
  • To agree to or refuse any part of the plan of service or plan of care.
  • To an explanation of charges including policy for payment.
  • To voice grievances without fear of termination of services or other reprisals.
  • To have your wishes honored as they apply to advance directives you have formulated.
  • To have your pain assessed as it relates to the services provided.
  • To have your communication needs met.

Patient‘s Responsibilities You have the responsibility:

  • To ask questions about any part of the plan of service or plan of care that you do not understand.
  • To protect the equipment from fire, water, theft or other damage while it is in your possession.
  • To use the equipment for the purpose for which it was prescribed, following instructions provided for use, handling, care, safety, and cleaning.
  • To supply us with needed insurance information necessary to obtain payment for services and assume responsibility for charges not covered. You are responsible for settlement in full of your account
  • To be home for scheduled service visits or notify us in advance to make other arrangements.
  • To notify us immediately of:
    • equipment failure, damage, or need of supplies.
    • any change in your prescription or physician.
    • any change or loss in insurance coverage.
    • any change in address or telephone number, whether permanent or temporary.
    • discontinued equipment or services.
  • To be respectful of the property owned by our company and considerate of our personnel.
  • To contact us if you aquire an infectious disease during the time we provide services.
Home Patient Services
8240 McCormick Blvd., Skokie, IL 60076
Toll Free: 1.877.9-HOME-02
Local: 1.847.673.5511
Fax: 1.847.673.5566
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