Resources & Education: Service, Delivery & Warranty
Home Patient Services‘hours of operation are 9:00AM to 5:00PM, Monday thru Friday, unless otherwise specified. 24-Hour emergency service is available for equipment related emergencies after hours, and on weekends and holidays.
Deliveries are provided on purchases and/or rentals. It is preferable that routine and repeat orders be called in 24 hours in advance but at least before 9:00AM for same day delivery. Do not request routine equipment delivery through the answering service.
Customers are responsible for routine maintenance and cleaning of rented equipment according to the instructions provided during the initial set-up. Service, parts, and labor are provided free of charge on rental equipment (except in the case of misuse or abuse). If the rented equipment has been damaged through misuse or abuse, the maintenance and repair costs become the customer's responsibility.
Purchased Equipment & Warranties
New equipment is subject to manufacturer‘s warranty. Refer to the warranty information provided to you at the time of delivery of the purchased item. All warranties will be honored under applicable State laws. Used equipment purchased from our company has a 90-day warranty on parts and labor.
Service & Repair
Service or repair on equipment purchased from our company that is no longer covered by the manufacturer's warranty will be subject to current labor charges. The customer will be informed of their responsibilities regarding the ongoing care and service of the equipment and will be provided with maintenance instructions on how to obtain any service required. All service and repair must be scheduled by calling the office during business hours.
Merchandise may be accepted for exchange or refund within 30 days of purchase when accompanied by a sales receipt. To receive a refund the item must be new and in the original packaging. Refunds are subject to management discretion. Oxygen (compressed gas, liquid), disposable supplies, or any opened sterile or packaged goods WILL NOT be accepted for return, refund, or credit, unless the item is substandard or otherwise defective.